How payments work on Rembuk

• Parent-teacher associations (PIBG / PTA) at Malaysian schools.
• NGOs and associations, such as welfare, religious, residents', alumni and sports associations.

Each organisation is run by its own committee (chairperson, secretary, treasurer). Their members and parents are the people who pay them.

1. 1Member opens the billA parent or member opens their invoice, the donation page, the event ticket page or the membership sign-up page of their organisation on Rembuk.
2. 2Pays at CHIPThey choose an online method, such as FPX online banking or DuitNow QR, and are sent to CHIP's secure checkout. Rembuk never sees bank or card details.
3. 3Returns to RembukAfter paying, the payer comes back to Rembuk. Rembuk confirms the payment directly with CHIP before recording anything; the browser redirect alone is never trusted.
4. 4ReceiptThe payment is recorded against the invoice, donation or order and an official receipt is issued.
5. 5LedgerEach payment gets one line in the organisation's Rembuk Pay ledger: amount paid, gateway fee, platform fee and net amount.
6. 6Payout Mon / ThuThe net balance is paid to the organisation's verified bank account every Monday and Thursday, with a statement listing every payment.

• Payouts are made every Monday and Thursday (the next working day if that day is a public holiday). Monday's payout covers payments up to the previous Friday 11:59 pm; Thursday's covers payments up to Tuesday 11:59 pm, once CHIP has settled them.
• Each payout is the amount collected net of a 1.5% platform fee and the payment gateway fee for the method the payer used. Both are shown for every payment in the statement.
• The minimum payout is RM20.00 (after fees); a smaller balance is carried to the next payout. The smallest online payment through Rembuk Pay is RM5.00.
• Payouts go only to a bank account in the organisation's own name, checked against a bank statement or bank letter. Accounts in an individual's name are not accepted. After a bank account change, payouts are held for 7 days and all the organisation's leaders are notified.
• Refunds are decided by the organisation and processed through CHIP; the refunded amount is deducted from the next payout.

An organisation does not have to use Rembuk Pay. It can choose, at any time in its payment settings:

• Direct bank transfer: members pay straight into the organisation's own bank account (or DuitNow QR) and upload the transfer receipt; the treasurer confirms it in Rembuk.
• The organisation's own payment gateway (for example its own CHIP, toyyibPay, Billplz or senangPay account): payments go directly to the organisation, and Rembuk only records them.

With either option Rembuk never holds the money and charges no Rembuk Pay fee. Cash collected in person can also be recorded by the treasurer.

The full terms are in Terma Rembuk Pay (Bahasa Malaysia, which prevails), together with the Terms of Use and Privacy Policy. Questions: hello@rembuk.my.